Training Case Studies
Training Services
Please find below our Training Case Studies which provide feedback and success stories from our past attendees.
Structural engineering firm
No. of credit Control staff – 3
Issue
- Client wanted to improve credit control efficiency
Solution
- After discussions with client an in-house training course was agreed upon
- Training needs analysis was conducted and training course delivered that was relevant to our client’s business
Result
- Staff are now more efficient and motivated
- Received funding towards our fees, therefore had an excellent return on investment
Solicitor
No. of credit control staff – 4
Issue
- Needed to improve collection performance to gain additional working capital to allow for much needed expansion
Solution
- An in-house training course for the whole credit control team
- Designed specifically for legal practices
- The course covered how to effectively negotiate with their clients, to show empathy together with firmness
Result
- Client has improved collection performance in a client focused way
- Maximising working capital due to improved performance