Credit Management Group UK

CMG have provided us with a clear task-based workflow and significantly more discipline around credit control, as well us providing us with rich data to help us understand where our own processes can be improved to get payment in more quickly. Cashflow has improved noticeably in the few months we have worked with CMG, and we have seen progress with some clients where we were close to giving up hope. CMG have a wealth of experience and we have received some great advice from them ad hoc – our debt is being proactively managed and we are addressing underlying issues. Highly recommended. We are Asbestos Risk Management experts and provide our services to Construction, Education, Healthcare, Retail, Manufacturing and Property Management sectors with a turnover of £12m and live accounts of approximately 400. Rachel Fyffe, Financial Director Environmental Essentials Ltd .

CMG UK have been absolutely fantastic for our business, not only have they been crucial in reducing our time to pay from our clients from 62 debtor days to a constant 30 days ,which has been crucial for our Confidential Invoice Discounting finance facility, but their expertise has been invaluable in helping us improve our own internal processes to ensure that we reduce our aged receivables on a more timely basis. Their team have represented Syft, as the Credit Control department, engaging our clients directly in the most professional manner. It’s cheesy, but I couldn’t speak higher of the team. Syft provide flexible staffing solutions to hospitality, warehousing and commercial industries nationwide. We have a turnover of approximately £15m which is growing rapidly. Typically, we have 600 live accounts.

Credit Management Group UK have provided outsourced collections for Secured Mail for seven years. In this time their efforts have improved all aspects of the Order to Cash Process, and as a result our working capital, which was previously tied up with debtors, has increased considerably; this has led to improve cash flow and a significant decrease in debtor days from 97 to a consistent average of 30, as well as consistently delivering beyond targets. At the outset of our business relationship CMG UK liaised with solicitors to produce appropriate terms and conditions for the business, rolled them out to our existing customer base, and have continued to do so for new customers. For our disputed accounts CMG UK have also aided with taking legal action which has been a vital resource in finding quick resolution and reducing legal costs. The effective way in which they work has released a significant amount of time which we dedicate to other aspects of the business. Secured Mail is one of the trading entities of The Delivery Group. Secured Mail is a downstream access company with £120m turnover and an average of 350-400 live accounts, including many NHS Trusts and government body customer accounts. I have no hesitation in recommending the outsourced collections service that CMG UK deliver to any B2B business as a cost-effective solution in improving their collection performance.

CMG UK helped us to establish a clear procedure for the management of credit within the company, in a structured process over a period of months.The support from CMG UK has helped us to move on and grow as a company, and I’d recommend their services to anyone who needs support and advice with Credit Management issues.