Improving Collection Performance: How to Get Overdue B2B Invoices Paid
Effective B2B credit control is about more than chasing overdue invoices. The objective is to secure payment, protect cash flow and prevent late payments becoming bad debt.
Poor collection performance often comes down to a few common problems:
• Payment obligations are not clear from the outset
• Collection emails don’t specify the action required
• Calls end without an agreed payment amount and date
• Broken payment promises aren’t followed up quickly
• There is no structured escalation process
Successful credit controllers know how to negotiate payment, overcome objections, close collection calls and escalate overdue accounts appropriately.
CMG UK’s Improving Collection Performance course covers practical collection techniques including:
• Telephone collections and overcoming objections
• Negotiating and closing calls
• Effective collection emails
• Charging interest on debts
• Final demands and Letters Before Action
• Collection strategy
• What to consider before taking legal action
The course is suitable for people new to B2B collections, those without formal credit control training and experienced credit controllers looking to refresh their skills.
When a customer says, “It will be paid next week”, does your team know what to ask next?
View course details and current dates:
https://cmgroupuk.com/training/collection-performance/
