Celebrating 23 Years of CMG UK: Our Credit Management Journey
This month marks 23 years since CMG UK began, growing from a one person business in a back bedroom into an established provider of credit management services, consultancy and training across the UK.
Our journey has been built on determination, industry experience and long standing client relationships.
Where It All Began
After working as Credit Manager for a global manufacturer in the South East, our founder returned home and established the business, originally known as Esau Credit Control Services (ECCS).
With few local contacts, securing those first clients was challenging. Working alone from home also brought unexpected isolation, including the occasional late night conversation with supermarket staff simply for some human interaction!
Even the original company logo was designed in house, proving that an O level in Art doesn’t necessarily guarantee a career in graphic design!
The Turning Point
Our first outsourced credit control client came from the construction industry. Early opportunities also included EU funded projects supporting SMEs with credit management training, consultancy and improvements to their order to cash processes.
However, by the first summer, work had slowed considerably. With several proposals awaiting decisions, returning to corporate employment became a serious consideration.
Then, in September, everything changed.
A major UK energy company accepted a proposal to train its business collections team, providing a significant opportunity and reinforcing an important lesson:
The harder you work, the luckier you become.
23 Years of Credit Management Experience
Since those early days, CMG UK has developed into an experienced team supporting businesses with practical credit management solutions.
Our experience covers:
- Outsourced Credit Control: Helping businesses manage outstanding invoices and improve collection activity.
- Credit Management Training: Developing the skills and confidence of teams responsible for collecting payment.
- Credit Management Consultancy: Reviewing procedures and identifying opportunities to improve performance.
- Order to Cash Process Improvement: Helping businesses strengthen processes that influence invoicing, payment and cash flow.
Along the way, our founder became a Fellow of the Chartered Institute of Credit Management, and we have built client relationships lasting more than ten years.
Like many businesses, we also faced significant challenges during Covid, particularly when our largest client’s hospitality related recruitment activity was severely affected.
Through it all, we continued adapting and moving forward.
Looking Ahead
Twenty three years later, the enthusiasm for credit management and the challenges of running a business remain as strong as ever.
What started in a back bedroom has become a business built on experience, resilience and trusted relationships.
Thank you to our team, clients and professional contacts, past and present, who have helped make the last 23 years possible.
We look forward to continuing to help UK businesses strengthen their credit management processes, improve collections and protect cash flow.
Work With CMG UK
Whether you need outsourced credit control, specialist training or credit management consultancy, our experienced team can help.
