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I have been told by businesses countless times that their customers are paying late despite the fact they are chased at the same time each month. I ask these businesses each time, if your current collection procedure isn’t working, why are you still using it? Late payments are still an enormous burden on UK businesses, […]
Are you looking for ways to improve the order to cash process of your business? Effective credit management covers the entire Order to Cash, not just collection activity as many wrongly assume. Ensuring that your Order to Cash Process is followed precisely and that it is continually reviewed and improved upon is vital to any […]
Looking for tips for effective credit control? Having an effective credit control function will hugely impact growth for any business. Many business expend a lot of energy into ensuring their sales function is in excellent shape but fail to recognise the importance the credit control has. Here are some of our tips for ensuring your […]
Why use our Outsourced Credit Management Service? I have found over the years that many businesses do not have a dedicated credit control department within their business, rather this task is assigned to a role as an added responsibility; this often leads to poor collection activity due to lack of time and training to focus […]
It is always good to know the process that would be taken against you as well as knowing this process for if you ever needed to implement it yourself. As a credit management company, we spend the majority of our time helping companies to follow a structured credit management process in order to get invoices […]
After establishing my argument as to why telephone conversation can be much more effective than emailing; I have compiled a list of tips for a successful phone conversation that can encourage a positive outcome for your business, no matter what industry. Prepare beforehand for a Successful Phone Conversation Having all the information you have on a […]
Charging late payment interest on overdue invoices can be a great form of leverage to get you paid quicker. You are entitled to start adding interest from the first day it falls overdue, but many companies will be wary of using this as a tactic as the downside is damaging a customer relationship, so when […]
The dreaded disputed invoice can cause havoc within any business when trying to find resolution without the correct procedures in place to deal with it effectively. How well you handle a dispute can have significant impact on your customer relationship further down the line; when genuine disputes occur, your customer will want to be treated […]
It is a wide spread misconception that credit management is solely based around the collection of overdue invoices, when in fact the scope of effective credit management encompasses the entire process from order to payment. Anything that happens before payment is received can impact a company’s ability to get paid. To reduce your risk of […]
The best way of avoiding credit control issues in your business is to ensure that you are paid in full before providing any goods or services. However, unless you have a unique product or service that is in high demand, or in an industry where it is custom and practice to expect payment in advance, […]