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In terms of the impact on your customers’ inclination to pay you, writing effective collection letters tend to have more gravitas than emails or phone calls alone. They are a much more formal way of communicating with a customer and therefore can potentially encourage them to take a situation more seriously if they have been […]
Agreeing commercial credit payment plans with delinquent customers is a common part of credit control. We’ve included some guidelines to help you get the best outcome for your company and to make consequences of defaulting on the agreement clear to your customer. If you follow the above guidelines, you should be confident of getting paid, […]
**Book Early for 2026** Improving Collection Performance £130 + vat per person Running W/c 9th February 2026W/c 1st June 2026 Our Improving Cash Flow courses are beneficial to those new to collections, with no formal training, or to those who view the course as a refresher in credit control, wishing to improve and develop their […]
Issues for cash flow in recruitment SMEs within the UK are owed billions in late payments; this is an issue that is affecting all industries, in businesses of all sizes and is likely to continue for as long as businesses continue to provide credit. Recruitment companies are particularly prone to issues regarding late payment and […]
Having an effective credit management function is vital to any business in maintaining and improving cash flow, as well as reducing a business’ risk to bad debt. There are many different elements to credit management that will all play a role in how effective it is, here are a few tips on how to improve […]
Are you looking for ways to improve the order to cash process of your business? Effective credit management covers the entire Order to Cash, not just collection activity as many wrongly assume. Ensuring that your Order to Cash Process is followed precisely and that it is continually reviewed and improved upon is vital to any […]
Looking for tips for effective credit control? Having an effective credit control function will hugely impact growth for any business. Many business expend a lot of energy into ensuring their sales function is in excellent shape but fail to recognise the importance the credit control has. Here are some of our tips for ensuring your […]
Why use our Outsourced Credit Management Service? I have found over the years that many businesses do not have a dedicated credit control department within their business, rather this task is assigned to a role as an added responsibility; this often leads to poor collection activity due to lack of time and training to focus […]
It is always good to know the process that would be taken against you as well as knowing this process for if you ever needed to implement it yourself. As a credit management company, we spend the majority of our time helping companies to follow a structured credit management process in order to get invoices […]
After establishing my argument as to why telephone conversation can be much more effective than emailing; I have compiled a list of tips for a successful phone conversation that can encourage a positive outcome for your business, no matter what industry. Prepare beforehand for a Successful Phone Conversation Having all the information you have on a […]