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Chasing for payment from your customers is a delicate balance of customer service and actually chasing for money owed. As you become familiar with a customer and build a relationship with them you should be able to identify the ideal tone in which you should speak to them (formally or informally) and what usually encourages […]
Enhance your credit management function in 2021 by attending our highly effective credit management training courses, running live via webinar. Improving Collection Performance We can improve your company’s cash flow by training delegates on collection strategy and techniques on how to negotiate payment effectively. Course running w/c 25th October 2021 Time: The course will be presented […]
In house training is one of the best ways to get all your employees trained in one session with course content that is specific to you. You are able to bespoke the length of time and content to get the best results for your money. With courses being held at your premises you can also […]
There are numerous ways that your business can improve payment performance; this improvement does not just apply to your credit control department but can span the entire order to cash process. How to improve payment performance: Due diligence Due diligence should be your first port of call when dealing with a potential customer; this will […]
Back in July we gave you some information about the changes in Pre-Action protocol coming into effect in October 2017. We wanted to do a follow up to keep you informed of the changes and the tools we have developed to make sure you are compliant. The changes in the Protocol affects all businesses extending […]
A survey, carried out by the FSB (Federation of Small Businesses), revealed that ‘only 1 in 10 FSB members have charged interest on overdue payments because of their fear of losing business’.* To everyone at CMG UK this statistic is worrying, in large part due to our knowledge of the simple measures that can be […]