Small Claims Court Training: The Skills Every Credit Professional Should Have
Late payment remains one of the biggest threats to business cash flow across the UK. While many outstanding invoices can be resolved through effective credit control and negotiation, there are times when legal action becomes the only realistic option.
The problem is that many businesses delay taking action because they simply don’t understand the Small Claims Court process.
Questions such as:
- When should I issue a Letter Before Action?
- Can I claim interest?
- What happens if the customer defends the claim?
- How do I enforce a County Court Judgment?
- Is it better to use a solicitor or manage the claim myself?
These uncertainties often result in businesses writing off money they are legally entitled to recover.
That’s exactly why CMG UK’s How to Use the Small Claims Court training course was created.
Why Understanding the Court Process Matters
Legal action should never be viewed as a last minute panic response.
When handled correctly, understanding the legal process actually improves your collections long before you ever reach court. Customers are far more likely to settle outstanding invoices when they realise you understand the legal procedures and are prepared to follow them correctly.
Knowing the process also helps you:
- Reduce costly mistakes
- Stay compliant with legal requirements
- Recover debts faster
- Improve negotiation success
- Protect your company’s cash flow
For many businesses, simply understanding the court process gives credit controllers the confidence to recover debts without needing to involve solicitors in every case.
What You’ll Learn on the Course
Unlike generic legal training, this course has been designed specifically for businesses trading with other businesses.
Over three live online sessions, delegates gain practical, real world knowledge covering:
- Civil Procedure Rules
- Deciding whether legal action is appropriate
- Writing an effective Letter Before Action
- Charging statutory interest
- Late Payment legislation
- Submitting County Court Claims
- Responding to defended claims
- Mediation
- Witness statements
- Court hearings
- Applications to set judgments aside
- Enforcement options after judgment
The course also explains the Pre Action Protocol for Debt Claims, helping delegates understand the correct procedures before legal action begins. It focuses on the courts of England and Wales.
Practical Training Delivered by an Experienced Credit Professional
One of the biggest advantages of the course is that it isn’t theoretical.
Training is delivered by Jenny Esau FCICM, Managing Director of CMG UK, who has over 25 years’ experience helping businesses improve cash flow and recover outstanding debts.
Rather than simply explaining legislation, Jenny uses practical case studies, real examples and interactive discussion so delegates understand how the process works in real business situations.
What Previous Delegates Say
One of the strongest indicators of any training programme is the feedback from those who have completed it.
Previous delegates consistently highlight the confidence they gained after attending.
One attendee said:
“I have a better understanding of what type of claim I should be making and when it is not cost effective to do so.”
Another commented:
“Everything was faultless. The session was extremely informative and enjoyable.”
Several delegates also praised the practical approach:
“I have a better understanding of the steps to take before taking action and now feel confident in submitting a claim.”
Others highlighted the value of learning through realistic case studies and discussion, with attendees describing the training as informative, engaging and directly relevant to their day to day roles.
Who Should Attend?
This course is ideal for:
- Credit Controllers
- Credit Managers
- Finance Teams
- Business Owners
- Finance Directors
- Accounts Receivable Teams
- Anyone responsible for recovering outstanding invoices
Whether you occasionally need to issue legal proceedings or regularly deal with overdue commercial debts, understanding the process can significantly improve your recovery rates.
Benefits Beyond Court
Many delegates discover that the biggest benefit isn’t actually going to court.
Instead, the course gives them the confidence to communicate more effectively with customers, understand their legal position and negotiate from a position of knowledge.
This often results in debts being settled before proceedings are ever issued.
That means:
- Better cash flow
- Fewer bad debts
- Reduced legal costs
- Faster payment
- Greater confidence across your credit team
Why Businesses Choose CMG UK
CMG UK has built its reputation by helping organisations improve cash flow through practical credit management support, training and outsourced collections.
Our Small Claims Court training combines decades of real commercial experience with practical guidance that delegates can implement immediately.
Rather than simply teaching legal theory, the course equips attendees with the confidence to make informed decisions, reduce unnecessary legal costs and recover outstanding debts more effectively.
Book Your Place
If unpaid invoices are affecting your business, investing in the right knowledge can quickly pay for itself.
CMG UK’s How to Use the Small Claims Court training provides practical guidance, real life case studies and expert support to help you recover debts with confidence.
Whether you’re new to legal debt recovery or looking to strengthen your existing credit management skills, this course provides the knowledge needed to protect your cash flow and improve collection success.
Ready to improve your debt recovery process? Book your place today and gain the confidence to recover what your business is owed.
