The Top Five Aspects all Credit Control Courses Should Cover
If your company is investing money into sending you on a training course to improve your knowledge and skills for the benefit of your role, then choosing the right course, that will provide you with the correct knowledge and procedures, is vital. For credit control courses in particular, ensuring that relevant topics are covered is extremely important as no two customers will be the same, therefore you need to be able to learn how to adapt strategies for the most effective return.
What are the most important topics credit control courses should cover?
Contracts/ Agreements with your Customers
This should cover all aspects of establishing a contract with a new customer, including: the type of contract, what should go into your terms & conditions for business protection, payments terms and the consequences you can use for late payment. This is an extremely important aspect to credit management as this establishes yours and your customer’s obligations.
Tools for collecting payment
You should have wide repertoire of tools to use for collecting payment; a course should cover each of these, the best time to use them and the most effective way to incorporate them into your collections strategy. Many companies will already use a lot of these tools, but respectable credit control courses should also help you to build confidence in regards to using them.
Negotiating
Being able to negotiate with your customers is essential in credit control. A course should teach you what leverage you can use to encourage payment, and how to use it effectively; but also how to negotiate with your customer so that you gain a successful outcome for your business and your customer, as it is at this stage that can make or break a business relationship.
The different types of customers and debtors you will come across
The way you deal with your customers will vary greatly, but, believe it or not, there are distinctly different kinds of debtors you could come across, of whom you should also develop different strategies when dealing with. Within a credit control course you should learn these categories and how to approach each one for the benefit of a business relationship and your business’ cash flow.
Identifying effective collection strategies for different customers
You should be taught how to identify high risk and low risk customers, and given guidance on how to tailor your collection strategy depending on which type of customer you have.
Our improving collection performance course covers all the aspects mentioned above, and much more; past attendees have found great success in not only their collection performance, but in their confidence to carry out their credit control responsibilities.
