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A recent County Court judgment has delivered an important outcome for expert witness providers operating within the personal injury sector, reinforcing the enforceability of contractual payment terms and the right to recover outstanding medico legal fees. With support from CMG UK, our client successfully obtained judgment against a firm of solicitors in a dispute concerning […]
Why Phone Conversations Still Beat Email in 2026 In an age dominated by digital communication, email remains a vital business tool. However, despite advances in technology, one communication method consistently delivers stronger results when speed, clarity, and relationship building, the telephone conversation. Many professionals prefer email because it allows them time to formulate responses and […]
Late payments can seriously impact your business cash flow, especially for small and growing companies. While some customers pay invoices on time every month, others may consistently delay payment and require regular follow ups. Understanding how to chase late payments effectively is an essential part of strong credit control and accounts receivable management. The key […]
Our Improving collection performance courses are beneficial to those new to B2B collections, with no formal training, or to those who view the course as a refresher in credit control, wishing to improve and develop their collection techniques. What the course will cover? We can improve your company’s cash flow by training delegates on collection […]
Agreeing a commercial credit payment plan with a non paying customer is a common part of effective credit control. A well structured agreement can improve your chances of recovering the debt while also reducing the risk of future disputes or legal complications. Below are several practical guidelines to help your business negotiate stronger payment arrangements […]
We would like to think that the information we share on a weekly basis is useful and helps you in your day to day business. There are many areas in Credit Management we can help with and alot of the problems could be solved by setting up the right systems in the first place. Internally […]
Who will benefit? Business owners, managers or credit control staff of companies engaging in business to business trade. What the How to use the Small Claims Court to Get Paid course will cover? The How to Use the Small Claims Court course is designed to give you the confidence and practical know-how to recover outstanding debts quickly […]
The dreaded disputed invoice can cause havoc within any business when trying to find resolution without the correct procedures in place to deal with it effectively. How well you handle a dispute can have significant impact on your customer relationship further down the line; when genuine disputes occur, your customer will want to be treated […]
Collection letters can be an extremely useful tool to collect payment, as they tend to carry more weight than emails alone. The key to a successful outcome is in writing effective collection letters that make your customers take notice. The tricks for effective collection letters: Letters should be incorporated into structured collections strategy You will […]
I have been told by businesses countless times that their customers are paying late despite the fact they are chased at the same time each month. I ask these businesses each time, if your current collection procedure isn’t working, why are you still using it? Late payments are still an enormous burden on UK businesses, […]