Call us: 03332 413 203 | E-mail: contact@cmgroupuk.com
The Christmas period signals a slow-down for many UK businesses; Christmas excitement takes over and the majority of businesses close during part or all of Christmas and New Year celebrations. In order for businesses to maintain cash flow during this time, they must have an effective action plan in place to ensure the highest possible […]
After establishing my argument as to why telephone conversation can be much more effective than emailing; I have compiled a list of tips for a successful phone conversation that can encourage a positive outcome for your business, no matter what industry. Prepare beforehand for a Successful Phone Conversation Having all the information you have on a […]
With Christmas creeping up on us your plan for December is crucial to ensuring that it is no different to any other month for your Cashflow. We will soon be coming to the time of year when businesses wind down and start to think of the new year. Typically seasonal illness starts to kick in […]
The dreaded disputed invoice can cause havoc within any business when trying to find resolution without the correct procedures in place to deal with it effectively. How well you handle a dispute can have significant impact on your customer relationship further down the line; when genuine disputes occur, your customer will want to be treated […]
Managing business cash flow effectively is essential to the survival of any business, many things will count towards positive cash flow, here I will be focusing on the credit management aspect of managing cash flow. Credit check prospective customers A prospective customer may appear to be an attractive business prospect during your initial talks, however […]
I have found over the years that many businesses do not have a dedicated credit control department within their business, rather this task is assigned to a role as an added responsibility; this often leads to poor collection activity due to lack of time and training to focus on effectively carrying out credit control. For […]
Back door hiring effects many recruitment firms. This is where an employer takes on a candidate that you have introduced, without telling you, in an attempt to avoid paying the agreed fee Backdoor hires like this can happen if you have sent a CV with the candidates’ personal details on them. It can also happen […]
In terms of the impact on your customers’ inclination to pay you, letters tend to have more gravitas than emails or phone calls alone. They are a much more formal way of communicating with a customer and therefore can potentially encourage them to take a situation more seriously if they have been paying late and […]
Collection letters can be an extremely useful tool to collect payment, as they tend to carry more weight than emails alone. The key to a successful outcome is in writing effective collection letters that make your customers take notice. The tricks for effective collection letters: Letters should be incorporated into structured collections strategy You will […]
When beginning a commercial debt recovery claim, through your own company or when hiring a specialist debt recovery company, there are aspects that could make or break your claim, and others that we believe are essential for the success of a claim. Your commercial debt recovery claim: Do you know who your customer is? This […]